Open to full-time roles from September 2026

Engineer-turned-operator. Eight years building the operating layer inside a Melbourne product studio.

I started as an engineer, moved into product, and became the studio's operating layer — part Chief of Staff, part GM, part delivery lead. I built the systems, held the key relationships, and turned ambiguity into execution. After a deliberate reset in Paris, I'm returning to Melbourne in September 2026 and looking for the right next environment.

Paris → Melbourne, Sep 2026  ·  Startmate First Believers  ·  Building Velo Passport
01 — Where I fit

Where I can add value

Four lanes I move between comfortably — most roles I'm drawn to sit across two or three of them.

01

Product & Customer Delivery

Translating product ambition into shipped outcomes — scoping, roadmapping, cross-functional delivery, implementation, and customer relationships.

02

Business Operations & Systems

Building the operating infrastructure that lets teams scale — workflows, standards, documentation, governance, people rhythms, and quality systems.

03

Cross-functional Operating Cadence

Creating the rituals, decision forums, escalation paths and information flow that keep product, commercial, delivery, customer and leadership teams aligned as complexity grows.

04

AI-enabled Tools & Workflow Improvement

Using AI and lightweight software to turn repeated work into tools, automations, dashboards and clearer decision systems — from product builds to internal ranking and review workflows.

02 — The receipts

What I'm proud of

Eight years at Launchpad App Development, joining as the first product hire and leaving as the person running the operation.

5x+
Revenue growth I helped drive at Launchpad
5→30
Grew the team and built the structure to hold it
50+
Founders and clients I worked alongside
~$2M
Annual delivery I was responsible for
26
5★ reviews — earned #1 ranked agency in Australia on Clutch
15
Concurrent client accounts at peak
Certifications I personally led and won for the business:
03 — Right now

Currently building

The past is the proof. This is the momentum — what I'm making while I line up the next role.

Velo Passport

A digital passport for Europe's great cycling routes. Active, AI-assisted product build — live and usable.

See the build →

Startmate First Believers

Reviewing early-stage ANZ founders and sharpening venture and advisory judgement — built my own ranking tool to do it.

See the tool →
What I'm looking for

The right full-time role, from September 2026.

Product, customer & business operations · Chief of Staff / operator · client delivery & implementation leadership. Melbourne-based, open to hybrid or remote where the fit is strong. Environment matters more than title.

Get in touch →
Selected work

Products, systems, and operating muscle.

A mix of solo product builds, company operating systems, and client products — the thread is turning ambiguity into useful structure.

Builder ● Active Agentic system

DevOS — an AI-assisted build system

The operating system behind Velo Passport: a repeatable workflow for taking a product idea through research, spec, design, build, QA and deployment. Specialist agents do the work, human gates hold the key decisions, and a retro loop turns each build's friction into lessons — so the next build starts smarter than the last.

Idea → deployment · autonomous between gates · = human decision gate
Retro loop — every build feeds lessons back into the kit
15 phases · idea → release 16 specialist agents Human gates on every ✓ Versioned & self-improving
Builder ● Live demo Venture tooling

Cohort Shortlist Ranker

A weighted-scoring and manual-curation tool I built to help take a large field of early-stage companies down to a final shortlist — adjustable weights, drag-to-rank, conviction flags, and exportable rationale. Built for real accelerator selection work; this demo runs on fictional sample companies.

🔒 Sample data only — all companies, scores and notes are fictional.
Try the live tool ↗
Operating SystemsLed · Scale-up

Launchpad Internal OS

Built the workflows, knowledge base, org design and automation tooling that held a 30-person studio together at scale.

Operating SystemsLed

B Corp / ISO 9001 / ISO 27001 / GPTW

Directed four company-wide certification programs, embedding quality, security, governance and culture across the organisation.

Operating SystemsLed

Customer Success & Clutch Engine

Designed the delivery and trust systems that earned 26 verified five-star reviews and the #1 agency ranking in Australia.

Operating SystemsTransition · High-stakes

Wind-Down & Continuity

Led client continuity, team communication, restructuring support and operational handover through a complex company transition.

All delivered at Launchpad, where I led product delivery across these engagements.

Product & DeliveryShipped

Ollie Pediatrics

Paediatric telehealth platform. Regulated data, clinical workflows, trust-critical.

Product & DeliveryShipped

Alpha — Western Sydney Health

Government preventative health. Behaviour change, longitudinal engagement, public health scale.

Product & DeliveryShipped

Memory Machine

Assisted living and memory support. Accessibility, care networks, high human stakes.

Product & DeliveryShipped

BrickFit

Gamified fitness for kids. Engagement design, motivation mechanics, broad appeal.

Product & DeliveryShipped

BYDA / Dial Before You Dig

National geospatial compliance platform. Public infrastructure, multi-stakeholder, reliability-critical.

Product & DeliveryShipped

Predictive Asset Platform

ML-driven asset monitoring and fault prediction. Safety-critical, industrial enterprise, multi-role ecosystem.

About

The through-line.

Engineering gave me the systems thinking. Product gave me the customer lens. Eight years inside a product studio gave me everything else.

Jay Stevens
Sep 2026

Returning to Melbourne

Returning with sharper judgement, stronger operating standards, and a clearer sense of the environments where I do my best work.

2026

Startmate First Believers

Reviewing early-stage ANZ founder applications, developing venture assessment and ecosystem judgement.

2025 – 2026

Paris — a deliberate reset

A year of riding Europe's long-distance routes, learning French, and building. The riding surfaced the gap that became Velo Passport — a real product, shipped on a self-designed agentic build pipeline.

2017 – 2025

Launchpad App Development — Lead PM → CS & Delivery Lead → Chief of Staff / GM

Joined at ~$400K revenue, helped scale to $2.5M and five to thirty people across fifty-plus founder and client engagements. Built the company's operating systems, directed certification programs, and led a responsible wind-down during a prolonged founder absence.

2016 – 2017

Business & Data Analyst, Futures Sport & Entertainment

Built sponsorship ROI narratives for major sports and media clients — first real exposure to translating data into commercial decisions.

2013 – 2016

Graduate Mechanical Engineer, Aurecon

Mechanical design and project engineering for a key resources client. The analytical, systems-oriented foundation everything since has built on.

How I work

Calm under pressure. Practical over theoretical. I build trust quickly and use it carefully. I'm the person who stays clear when things get complicated, translates between the founder and the team, and makes sure the hard conversations happen before they become hard problems. Human, but not soft.

The next environment

Somewhere with real momentum and good people — where operating rigour is valued, product actually ships, and ownership is real. Scale-up energy with grown-up standards. Melbourne-based from September 2026, open to hybrid or remote where the fit is strong.

Outside work

🚴 Cycling ✈️ Aviation & flying lessons 🗺️ Travel 🇫🇷 Learning French 🏀 Basketball 🏉 AFL 🚗 Cars
Get in touch

Let's talk.

Available for full-time roles from September 2026 — Melbourne, hybrid, or remote where the fit is strong.